Terms and Conditions

Last Updated: August 12, 2025

These Terms and Conditions govern the use of our services. By engaging StairBuilders for design, manufacturing, or installation services, you agree to these terms.

• All scheduled services are subject to change based on weather, job site readiness, or material availability.
• Payment terms will be specified in your service estimate or invoice.
• We reserve the right to refuse service under conditions that are unsafe, unlawful, or otherwise beyond our professional scope.
• SMS Program & Purpose: We may send text messages to coordinate services, provide estimates, scheduling updates, installation notices, and customer support you request.
• Message Frequency: Varies based on your interaction and project activity.
• Cost: Msg & data rates may apply.
• Opt-Out: You may opt out of text messaging at any time by replying STOP to any message. You will receive a confirmation text.
• Help: Reply HELP for assistance or contact us at sales@stairbuildersny.com or 516-481-2295.
• No Sharing of Mobile Data: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
• Carrier Liability: Carriers are not liable for delayed or undelivered messages.

For details on how we collect, use, and protect your information, see our Privacy Policy, which is incorporated into these Terms by reference.