Privacy Policy

Last Updated: August 12, 2025

This policy outlines how StairBuilders (“we,” “us,” or “our”) handles your personal information.

Information We Collect

• Contact details: name, email address, phone number.
• Service details: job site address, project scope, scheduling preferences.
• Communications: messages you send us by email, phone, web forms, or SMS.

How We Use Your Information

• To provide, schedule, and complete services you request.
• To communicate about estimates, appointments, project updates, delivery/installation, and customer support.
• To respond to inquiries and improve our services and website.

Mobile/SMS Privacy & Program Terms

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. This includes your phone number, SMS consent, and any related personal information. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

By providing your mobile number and opting in, you agree to receive SMS messages from StairBuilders related to your inquiries, estimates, scheduling, service updates, and customer support.

• Message Frequency: Varies by interaction and project activity.
• Cost: Msg & data rates may apply.
• Opt-Out: You can opt out at any time by replying STOP. You will receive a confirmation text.
• Help: Reply HELP for assistance or contact us using the details below.
• Delivery: Carriers are not liable for delayed or undelivered messages.

Sharing of Information

Your data will not be sold. We may share limited information with trusted service providers who assist us in operating our business (e.g., scheduling, installation logistics), subject to confidentiality obligations. We may also disclose information if required by law, to protect our rights, or to fulfill contracted services you request.

Data Retention

We retain personal information only as long as necessary to provide services, meet legal obligations, resolve disputes, and enforce our agreements.

Your Choices & Rights

• Request access to or deletion of your personal information.
• Update your contact details.
• Change messaging preferences or opt out of SMS (reply STOP).

Security

We use reasonable administrative, technical, and physical safeguards designed to help protect personal information. No method of transmission or storage is 100% secure.

Contact Us

For questions or requests related to your data, please contact us at sales@stairbuildersny.com or call 516-481-2295.

Mailing Address: 112 Taft Avenue, Hempstead, NY 11550

SMS Opt-In Disclosure: By submitting your phone number, you agree to receive SMS updates from StairBuilders. Msg & data rates may apply. Message frequency varies. Reply STOP to opt out, HELP for help. No mobile information will be shared with third parties for marketing or promotional purposes.